![]() Prepare for high-impact situations with a six-minute mastery technique.This wise and witty guide gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve positive outcomes that will amaze you. When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences handle the conversation badly and suffer the consequences or read Crucial Conversations and discover how to communicate best when it matters most. Learn how to keep your cool and get what you want when emotions flare. Among other things, readers also learn about the four main factors that characterize crucial conversations, and they get a powerful six-minute mastery technique that prepares them to work through any highimpact situation with confidence. Based on the authors' highly popular DialogueSmart training seminars, the techniques are geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression. How do you say what needs to be said while avoiding an argument with a boss, child, or relationship partner? Crucial Conversations offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives. Date: 2 edition SeptemAverage Customer Review: For Bulk Orders Call: 62 Description and Reviews From The Publisher: A powerful, seven-step approach to handling difficult conversations with confidence and skill "Crucial" conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. ![]() ![]() Crucial Conversations: Tools for Talking When Stakes Are High - Second Edition Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler Format: Paperback, 256pp.
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